1. Introduction
Southwestern Pool Supply Co. Inc. and/or our applicable business divisions and/or affiliates (collectively, "SWPS", "us", "our" or "we") owns and/or operates SWPS.io, NockBlocks.com, and NockPool.com (each, as applicable, the "Website"), through which we offer users various products and services, including Fletch, a digital asset wallet, NockPool, a digital asset mining pool, and NockBlock, a blockchain explorer (collectively, the "Services").
We believe that when you visit our Website or use our Services, you should know what personal information we collect from or about you and how we use it. This Privacy Policy explains what information we collect, how we use it, and who we share it with, along with the rights and choices you may have with respect to your information.
By using our Website or Services, you agree to the terms of this Privacy Policy and the Terms of Use. If you object to our data collection practices or any of the provisions in this Privacy Policy, your choice is to stop using our Website and Services.
2. Updates and Effective Date
From time to time, we may update this Privacy Policy to reflect changes in the function of our Website or Services or changes in our technology and use of data. If we make a material change, we will notify you via a banner or similar display on our Websites. By continuing to use the Websites or our Services following the effective date of such changes, you agree to our Privacy Policy as modified.
3. Collection of Information
When you visit our Website or use our Service, we collect a variety of information from and about you and your device, including information that identifies you directly.
3.1 Information You Provide
You can generally browse our Website without creating an account or providing your personal information. However, to access certain features, you may be required to provide information such as name, email address, phone number, and account login credentials.
3.2 Automatic Collection
In addition to the information you give us directly, we collect certain information automatically as you use our services.
Activity Information
We collect information about how you use our Website and Services, such as what pages you've clicked on and the amount of time you spend on different parts of our Website.
Device Information
We collect data about the browsers and devices you use to access our Website and Services, including browser or device model, operating system, unique identifiers, IP address, crash reports, and system activity.
Location Information
For app users, if you enable location services, we may collect the location of your device. You can disable location services through your device settings.
Cookies and Tracking Technologies
We use cookies, pixel tags, web beacons and similar technologies to gather behavioral analytics and enhance your experience. We also use Google Analytics. You can opt-out by downloading the Google Analytics Opt-Out Browser Add-On.
Do-Not-Track Signals
Our services currently do not support the Do Not Track browser or Global Privacy Control options.
4. Third Party Sites; Advertising
Our Websites and Services may contain links to other sites not owned by SWPS. We encourage you to review the privacy policy of each third party website before submitting your personal information.
We sometimes partner with third party ad networks to display advertising based on your browsing activities and interests.
5. Use of Information
5.1 General
We primarily use your information to operate and provide the Services or fulfill the reason for which the information is provided.
5.2 Providing & Improving Our Services
We use collected information to provide and improve our Website or Services, analyze traffic, and troubleshoot technical issues.
5.3 Other Uses
We may also use your information to:
- Contact you about services that may be of interest
- Manage our relationship with you
- Carry out our obligations and enforce our rights
- Notify you about changes to our services
- Administer and protect our business and website
- Enforce our legal rights and protect the rights, property, or safety of SWPS and others
6. Disclosure of Your Information
We disclose your information to third parties when you request or instruct us to do so. We may also disclose information:
- To contractors and service providers who support our business
- In connection with a merger, sale, or reorganization
- To comply with the law or protect the rights and safety of our company and users
- To comply with legal process such as court orders or subpoenas
7. Privacy Choices
7.1 Cookies and Tracking
You can set your browser to refuse cookies. Note that some parts of the website may not function properly if you disable cookies.
7.2 Communications
You can opt out of communications by using the unsubscribe mechanism in emails or by contacting us at howdy@swps.io.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
- Account information: For as long as your account is active, plus a reasonable period for customer support
- Communications: Until you opt out and for a reasonable period to document preferences
- Website logs: Typically 90 days in identifiable form, then aggregated and de-identified
9. Data Security
We have reasonable physical, electronic, and managerial procedures to safeguard your personal information. However, we cannot guarantee the absolute safety and security of your personal information.
10. Children's Privacy
Our services are not intended for minors under the age of 13. We do not knowingly collect data from children. If you believe we have information from a child under 13, please contact us.
11. Your Rights as a Data Subject
Depending on your location, you may have certain rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Ask us to correct inaccurate or incomplete information
- Right to erasure: Ask us to delete your personal information in certain circumstances
- Right to restrict processing: Ask us to stop processing your personal information
- Right to data portability: Request a copy of your data in machine-readable format
- Right to object: Object to processing for certain purposes such as direct marketing
To exercise these rights, contact us at howdy@swps.io with "Privacy Rights Request" in the subject line.
12. Your California Privacy Rights
If you are a California resident, you may have the right to request information about disclosure of your personally identifiable information to third parties for their direct marketing purposes. Because we do not share your information with third parties for their direct marketing purposes without your consent, we are exempt from this requirement.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at howdy@swps.io.
EEA+ Supplemental Privacy Notice
This notice applies to natural persons in the European Union, European Free Trade Association countries, Turkey, Switzerland, and the United Kingdom ("EEA+"). SWPS is the data controller for Services provided in these regions.
Legal Bases for Processing
We process your Personal Information on the following legal bases:
- Consent: When you have consented to the use of your personal information
- Contract: For providing Services and performing contractual obligations
- Legitimate Interest: For communication, optimization, compliance, and fraud prevention
- Legal Obligation: For compliance with tax and accounting obligations
Your EEA+ Rights
In addition to the rights above, EEA+ residents have:
- Right to withdraw consent: You can withdraw consent at any time
- Right to lodge a complaint: You can lodge complaints with your local supervisory authority
- Right to object to automated decision-making: You can object to decisions based solely on automated processing
To exercise these rights, contact our Data Protection Officer at howdy@swps.io.
International Data Transfers
Personal Information from EEA+ regions may be transferred to the United States. We protect such transfers using EU Commission adequacy decisions, standard contractual clauses, and available derogations.
Complaints
You have the right to lodge complaints with the appropriate supervisory authority. EU supervisory authorities can be found at edpb.europa.eu.